Alp63 Terms and Conditions
The following Terms and Conditions form the basis of your Holiday Contract with Alp63, they set out our respective rights and obligations and you should therefore read them carefully.
All bookings are to be made on the Alp63 booking form, which we shall provide. Signing of the booking form is confirmation that you have read, fully understand and accept these Terms and Conditions.
1. Payment
A non-refundable Deposit of 25% of the cost is required. Upon receipt of your Booking Form and correct Deposit we shall send you confirmation of booking. The final balance is to be paid 10 weeks prior to your arrival date. If booking less than 10 weeks before your arrival date the cost must be paid in full at the time of booking.
In the case of a self catered let an additional cleaning deposit of Euro 100 is to be paid in cash upon arrival at the chalet. The deposit will be refunded upon departure once the chalet has been cleaned
No contract exists between us until we have sent you written confirmation of your booking. All conditions are binding on us both. The person making the booking not only guarantees payment to us of the total cost of the holiday booked but does so on behalf of, and with the consent of, all persons for whom the booking is completed.
Failure to make the full payment of the balance by the due date will constitute a breach of Contract and Alp63 reserve the right to cancel the booking and levy cancellation charges as detailed in Section 2 below.
In the case of a catered stay with Alp63 specific dietary requirements should be notified on the Booking Form at the time of booking as in some cases it may not be possible to accommodate you
Alp63 reserve the right to refuse to accept a reservation without having to disclose a reason
2. Cancellation
You may cancel your booking at any time by giving us notice in writing. The cancellation must be made by the person who signed the booking form and will be acknowledged by Alp63.
Should you cancel your booking after your booking has been confirmed by us then the following cancellation charges will apply.
10 weeks or more before the holiday start date – Full Deposit
10 - 8 weeks before the holiday start date - 40% of the total cost of the holiday
8 - 4 weeks before the holiday start date - 60% of the total cost of the holiday
4 weeks before the holiday start date - 80% of the total cost of the holiday
Less than 4 weeks before the holiday start date - 100% of the total cost of the holiday
3. Alterations
Should you request any alterations to your booking we will endeavour to accommodate these where possible but cannot guarantee to do so. An administration fee of £15.00 per person may be charged if the amendment is accepted.
Should you reduce the number of people within your party we will recalculate the cost of the holidays of those still traveling which may incur empty bed supplements.
In the unlikely event that we have to cancel or make any material alteration to the holiday, we will inform you as soon as is reasonably practicable and will offer you 2 options. To accept the alteration being offered or to cancel your holiday and receive a full refund of all monies paid.
4. Insurance
You must be adequately insured for your holiday. It is your responsibility to ensure the insurance cover you purchase is suitable and adequate for your particular requirements. You indemnify Alp63 against all costs, liabilities and losses that would be covered by an adequate insurance policy.
Alp63 will not accept any person without adequate insurance and reserve the right to cancel the contract without compensation.
5. Cost of your holiday
We reserve the right to amend any prices of unsold holidays at any time before your booking is confirmed. Once your booking is confirmed we guarantee not to apply any surcharges except where you have requested amendments to your holiday.
6. Liability
Should the services we provide be deficient or not of reasonable standard compensation will be limited to the cost of that part of the contract which is deemed deficient or not of reasonable standard.
7. Responsibility
Alp63 will not be liable to any client for any loss or damages incurred by any client as a result of:
Circumstances out of the control of Alp63 such as but not limited to war or threat of war, riots, civil strife, industrial disputes, closure or congestion of airports or airways, technical problems to transport, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions (including lack of snow).
Loss of, theft of or damage to any of your personal belongings at any time of your holiday, whether within the chalet or not.
Injury, illness or death whilst undertaking any activity during your holiday except where caused by the willful negligence of Alp63.
Any event or circumstance which could have been avoided if the client had taken reasonable care.
8. Behaviour
You undertake to behave in such a manner as not to disrupt the enjoyment of others and not to prejudice our reputation with our customers, the owners of our accommodation or our suppliers.
If, in our opinion you or any member of your party behave in a manner to cause, or likely to cause distress, danger or annoyance to any third party (including other guests and staff) or damage to property, we reserve the right to terminate the holiday of the person concerned without notice. In this situation Alp63’s responsibilities towards that person (including any return transport arrangements) will immediately cease and we will not be responsible for any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result.
All damage and breakages will be charged to you and must be paid for prior to departure from the chalet. You shall indemnify us with regard to all and any claims made against Alp63 as a result of damage caused to the chalet, or its contents, by you or your party.
10. House Rules
Smoking is not permitted within the Chalet.
Outdoor shoes must not be worn inside the Chalet.
No pets allowed.
11. Arrival and departure times
Guest will have access to the Chalet from 4pm on the day of arrival. Guest must vacate the Chalet by 10am on the day of departure. We will provide room for luggage storage during the day of departure.
12. Passport and Visas
It is your responsibility to ensure you are in possession of all relevant travel and health documents including but not limited to Passports and Visas. We cannot be held liable for any person being refused entry to a country or from any form of transport due to incorrect or absence of relevant documentation.
13.Law & Jurisdiction
These conditions form a contract between us which will be construed in accordance with English law and it is agreed between us that each will submit to the jurisdiction of the English Courts.